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Tourist information
Services & Useful Information
Emergency Services
Sarajevo's emergency units – Ambulance, Police, Fire Department, and Mountain Rescue Service – are excellently equipped and highly experienced in handling emergency situations. Whether you need medical assistance, have a security concern, or require help during a mountain hike, these services are at your disposal 24 hours a day. Here are the most important contacts:EMERGENCY MEDICAL AID
124
POLICE
122
FIRE DEPARTMENT
123
MOUNTAIN RESCUE SERVICE
061 299 443, 066 333 000
Money and Exchange Offices
The official currency in Bosnia and Herzegovina is the Convertible Mark (BAM or KM). One mark is divided into 100 pfennigs, and banknotes are available in denominations of 10, 20, 50, 100, and 200 KM. The exchange rate of the Convertible Mark is fixed to the Euro at a rate of 1.95 KM for 1 EUR. You can exchange money at banks, post offices, or exchange offices.
Tax Free Shopping
Foreign citizens are entitled to a VAT refund for all purchased goods exceeding 100 KM, excluding fuel, alcohol, tobacco, and oils. To exercise this right, request a completed PDV-SL-2 form from the seller at the time of purchase. When leaving Bosnia and Herzegovina, present the purchased goods, invoices, and the completed form to the customs service for verification. To get your money back, the verified form must be submitted to the seller within three months. Refunds are made in cash at the store or by bank transfer within 15 days.
