Caffe Tito

Óscar Ibáñeza week ago

BS: I ordered a local beer and sat down at the bar. Two waiters served me without any problems, and I mentioned to one of them that I was interested in Tito and his history. I looked at my phone, sent a few voice messages, and looked around the place, not disturbing anyone. After a while, two younger waiters came to take my place. After asking me several times if I was okay, the young waiter asked me directly if “it’s common in my country to stare at other people’s women.” I was completely taken aback. I replied that it wasn’t and that there must have been some misunderstanding. His response was even more hostile: “There’s no misunderstanding; I understand everything perfectly.” At that moment, I realized that I had naively interpreted his previous behavior towards me as normal or friendly. I assumed he was under a lot of stress and that was why he was putting the trays down so forcefully next to me, while I was, for example, paying attention to how well they made the foam on the coffee, and he was obviously thinking whatever he wanted to think. The overall impression was that he was deliberately trying to intimidate me and practically force me to leave, even though no one had explained to me beforehand that there was any specific problem with my behavior. If any member of staff felt that I was making anyone feel uncomfortable, the least they could have done was to politely address me and clearly explain the situation. Accusing a guest in such a way, immediately dismissing even the possibility of a misunderstanding and treating them with hostility is, in my opinion, not an acceptable way to treat guests. I finished my beer, thanked him and left to avoid an even more unpleasant situation. Unfortunately, given the way I was treated, I cannot recommend this place. EN: I ordered a local beer and sat quietly at the bar. Two bar staff served me without any problem, and I mentioned to one of them that I was interested in Tito and his story. I was looking at my mobile, sending a few voice messages and looking around the bar, without bothering anyone. After a while, a couple of younger waiters came on shift, and after asking me several times if I was alright, the young man asked me outright whether "in my country it was common to stare at other people's wives". I was completely taken back. I replied that it wasn't and that there must have been some misunderstanding. His response was even more hostile: "There's no misunderstanding; I understand everything perfectly well". At that moment, I realized that I'd naively interpreted his previous behavior towards me as normal or friendly: I'd assumed he was under a lot of stress, which was why he was slamming the trays down next to me, or I'd been noticing how well they'd frothed the coffee, whilst he was thinking whatever it was he wanted to think. The overall impression was that I was being deliberately intimidated and practically asked to leave, even though no one had previously explained to me that there was any specific problem with my behavior. If any member of the staff felt I was making someone feel uncomfortable, the least they could have done was to speak to me politely and explain the situation clearly. Accusing a customer in that way, immediately refusing to accept even the possibility of a misunderstanding, and treating them with hostility does not strike me as an acceptable way to serve anyone. I finished my beer, said thank you and left to avoid a more unpleasant situation. Unfortunately, given the way I was treated, I cannot recommend it.

Lejla Šerifovića week ago

It's wonderful, we come from Zenica, I'm delighted